Frenquently Asked Questions
Q: Can I book multiple services for 1 appointment?
A: Yes, but all services must be booked separately. There is no "add to cart" option.
Q: Can I add services the day of my appointment? (ex: shampoo)
A: It is recommended that you book all desired services prior to your appointment, in order to reserve and secure the time needed for each service.
Q: I don't see the service that I want, what should I do?
A: 1. Change the "service category" 1st, that particular service may be listed elsewhere.
2. Contact me if the service is not listed in either category.
Q: Can I bring company to my appointment?
A: Unfortunately not, there is very limited space in my personal suite.
& Due to the COVID-19 conditions the waiting area is RESTRICTED.
Q: What is the Late policy?
A: Each client has a 15 minute grace period. A $20 late fee will be applied to your remaining balance after your grace period is up.
After 30 mins, the appointment will be canceled.
Q: What is the Cancellation policy?
A: In the event that the client cancels, they have forfeited their deposit.
In the event that the stylist cancels, the deposit will be refunded.
Q: What is the Reschedule policy?
A: Reschedules will be allowed up to 48 hrs until the scheduled appointment.
(Your deposit will only hold valid for 2 weeks from originally dated appointment.)
Q: How should I prepare for my appointment?
A: Generally: Clean hair, Detangled and Free of Oils/Oily Products.
(Each service has prep details listed in description)
Q: Where should I park?
A: 1. Any parking spot directly in front of the Salon, or the back row of Parking.
Please do not park in front of other businesses.
Q: What hair do you recommend?
A: Please contact me for my list of hair recommendations.
Q: Does my deposit go towards my service ?
A: Yes, Absolutely. & the remaining balance can be paid in cash, card or Paypal at the conclusion of the service.
Q: What can I do if there is an issue with my hair, following my appointment ?
A: You have 48hrs following your appointment to complain or object about any issues you may be experiencing.
Contact me personally and we will come to a conclusion.
Q: How can I take advantage of Specials & Discounts?
A: Be Sure to SUBSCRIBE to the website, FOLLOW @GenaeTheSlay on Social Media!
Q: What is the best way to contact you?
A: Text is the best way to contact me.
(delays in responses are expected on weekends and off days)
Q: What are your Consultations for?
A: My Consultations are Optional for those who have multiple questions/ inquiries, and needs service booking guidance.
& the Consults are MANDATORY for all New Color Clients!