Frenquently Asked Questions 

Q: How do I book a service?

A: All services are booked on my Website

 www.GenaeTheSlay.com 

under the "Book Services" Page.

1.

Q: Can I book multiple services for 1 appointment?

A: Yes, but all services must be booked separately. There is no "add to cart" option.

2.

Q: Can I add services the day of my appointment? (ex: shampoo)

A: It is recommended that you book all desired services prior to your appointment, in order to reserve and secure the time needed for each service.

3.

Q: I don't see the service that I want, what should I do?

A: 1. Change the "service category" 1st, that particular service may be listed elsewhere.

   2. Contact me if the service is not listed in either category.

4.

Q: Can I bring company?

A: Unfortunately not, there is very limited space in my personal suite. There are waiting seats available in the hallway if needed.

5.

Q: What is the Late policy?

A: There is a $20 late fee after your 15 min grace period is up.

After 30 mins, the appointment will be canceled.

6.

Q: What is the Cancellation policy?

A: In the event that the client cancels, they have forfeited their deposit.

In the event that the stylist cancels, the deposit will be refunded.

7.

Q: What is the Reschedule policy?

A: Reschedules will be allowed up to 48 hrs until the scheduled appointment.

(Your deposit will only hold valid for 2 weeks from originally dated appointment.)

8.

Q: How should I prepare for my appointment?

A: Generally: Clean hair, detangled and free of oils/oily products.

(Each service will have preparation details.)

9.

Q: Where should I park?

A: 1. Street Parking Spots

(in front of "Salons of Dallas" sign)

    2. 2nd floor of building garage (follow the "Salons of Dallas" signs"

10.

Q: What hair do you recommend?

A: Please contact me for my list of hair recommendations.

11.

Q: Does my deposit go towards my service ?

A: Yes, Absolutely. & the remaining balance can be paid in cash, card or Paypal at the conclusion of the service.

12.

Q: What can I do if there is an issue with my hair, following my appointment.

A: You have 48hrs following your appointment to complain or object about any issues you may be experiencing.

Contact me personally and we will come to a conclusion.

13.

Q: How can I take advantage of Specials & Discounts?

A: Be Sure to SUBSCRIBE to the website, FOLLOW @GenaeTheSlay on Social Media!

14.

Q: What is the best way to contact you?

A: Text is the best way to contact me. (delays in responses are expected on weekends and off days)

15.

Q: What are your Consultations for?

A: My Consultations are Optional for those who have multiple questions or inquiries, (typically too much to text)

& the Consults are MANDATORY for all New Color Clients!

16.

Email: GenaeTheSlay@gmail.com  | Tel: (469) 278-8745

Hours of Operation: Tue - Wed 7:00a - 5:00p | Fri - Sat 6:00a - 5:00p

Salons of Dallas: 1400 Hi Line Dr, Dallas Tx (Ste 18)