Frenquently Asked Questions
1.
Q: How do I book an appointment?
A: As a new client, you are required to book a "New Client Consultation".
During the consultation, we will discuss your desires & expectations as a client, as well as the salon's rules, regulations & membership process.
2.
Q: Can I book multiple services for 1 appointment?
A: Yes, with our "add to cart" feature,
you can book multiple services at a time.
(*Each service will have its own deposit.)
3.
Q: Can I add services the day of my appointment? (ex: shampoo or trim)
A: It is recommended that you book all desired services prior to your appointment, in order to reserve and secure the time needed for each service.
4.
Q: I don't see the service that I want, what should I do?
A: 1. Change the "service category" 1st, that particular service may be listed elsewhere.
2. Contact me via text if the service is not listed in either category.
5.
Q: Can I bring company to my appointment?
A: Unfortunately not, there is very limited space in my in-home salon.
6.
Q: What is the Late policy?
A: Each client has a 15 minute grace period. A $20 late fee will be applied to your remaining balance after your grace period.
After 30 mins, the appointment will be canceled.
7.
Q: What is the Cancellation policy?
A: In the event that the client cancels, they have forfeited their deposit.
In the event that the stylist cancels, the deposit will be refunded.
8.
Q: What is the Reschedule policy?
A: Reschedules will be allowed up to 48 hrs until the scheduled appointment.
(Your deposit will only hold valid for 2 weeks from originally dated appointment.)
9.
Q: How should I prepare for my appointment?
A: Generally: Clean hair, Detangled and Free of Oils/Oily Products.
(Each service has prep details listed in description)
10.
Q: Where should I park?
A: 1. Pull into The Victor's valet upon arrival.
(valet is complimentary on me)
2. Approach the concierge desk for them to buzz you up.
11.
Q: What hair do you recommend?
A: Please contact me for my list of hair recommendations.
12.
Q: Does my deposit go towards my service ?
A: Yes, Absolutely.
& the remaining balance can be paid with Zelle, Apple Pay, Venmo, or PayPal
at the conclusion of the service.
13.
Q: What can I do if there is an issue with my hair, following my appointment ?
A: You have 48hrs following your appointment to complain or object about any issues you may be experiencing.
Contact me personally and we will come to a conclusion.
14.
Q: How can I take advantage of Specials & Discounts?
A: Be Sure to SUBSCRIBE to the website, FOLLOW @GenaeTheSlay on Social Media!
15.
Q: What is the best way to contact you?
A: Text is the best way to contact me.
(delays in responses are expected on weekends and off days)
16.
Q: What are the Consultations for?
A: The Consultations are MANDATORY for all new clients and for color appointments!
The consultations are also optional for those who have multiple questions/ inquiries, and/or needing booking guidance.
17.
Q: Do I have to be a member for 1 on 1 trainings?
A: No.
1 on 1 trainings are available to anyone who is interested in learning any of the provided subjects.
18.
Q: When is your next group class?
A: Please check the class schedule via the "Classes" page via my website.
19.
Q: Do you offer online courses?
A: Online courses will soon be available via my website.
20.
Q: Where is the new salon location?
A: THE VICTOR
3039 Nowitzki Way,
Dallas, TX 75219